Information Technology Services (ITS)

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Arabic Computer System. Ltd, one of the market leaders in Information Technology products and services field offers comprehensive IT Total Infrastructure to corporate computer users through its Information Technology Services Division.

 

ITS  Information Technology Services is an Independent Business Unit of ACS and is headed by a General Manager with over 25 years of industry experience and is supported by over 100 computer professionals.Our annual service agreements billing exceed 100 Million Saudi Riyal. Spare part inventory valued at over 7 Million help us to maintain a vast range of IT products installed at our customers all over the kingdom.

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ITS specializes in broad spectrum of IT infrastructures Solutions: 

 

    • Network Solutions        
    • Structured Cabling                    
    • Video Conferencing
    • Data Center Solutions
    • IT Service Management Solutions
    • Power Solutions (UPS, Generators, etc…)       
    • Security Solutions (CCTV, Access Control etc)

    

Our quality management system is ISO 9001 certified. Our SUN, Microsoft, Epson, Acer, Lexmark and HP/Compaq Certified engineers and technicians are supporting over 300 calls per day to help out over the phone and on-site all over the Kingdom. For Security solutions we carry out Axis, Pelco, Arecont-CCTV, we also handled APC-Schneider, Eaton, Aros, Kehua,  for medical & industrial UPS power solutions

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Information Technology Services was incorporated in 1994 and today have over 150 IT services professionals. ITS has been providing consulting services in total support infrastructure, managed services such as   Help desk services, on-site support services on Hardware and software and on-site warranty services. Industrial & hospitals UPS services, security (CCTV), video conferencing and networking services, A total solution for data centers requirements.

 

Since its inception, ACS has always been recognized as a pioneer in introducing new technologies and solutions in the Kingdom well ahead of competition. The pioneering efforts have resulted in several firsts like Enterprise Resource planning, Internet Services, E-commerce, Internet Payment gateways, Mobile Internet and IT Security managed services to name a few.

To ensure high quality of service and support and sound operational and quality assurance practices, we have introduced quality systems and operating procedures

ITS Support & Maintenance Information

Building a world class IT Infrastructure and an overall IT Support Strategy requires a complete understanding of an organization’s business needs and expectations. This enables the relevant focus group to align itself with the business and its customers from inception.Today, organizations are coped with the challenge of managing support for many brands of products within their IT infrastructure environment. Finding a solution for their maintenance service integration can be concede by difficulties attracting, training and retaining skilled personnel to execute this needed support.   offers a comprehensive assistance solution that maximizes your IT investments while delivering critical business results.

In our view, the ability for a vendor is to impart the best support services is essentially important.

 

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ITS is bringing concurrently the expertise, capabilities, and management philosophies into your business that guarantee the implementations success in the long term. Our 24hours x 7days x 365 Call Dispatch System provides our customers access to a network of support via the same Toll-Free number 800-124-7711, which presently puts you in touch with highly qualified technical support engineers available around the clock.

In Kingdom accessibility of Spare Parts are considered a vital element in the provision of quality support. ITS has 3 main well established Warehouses located at Al-Khobar, Riyadh, & Jeddah that already contain HP, DELL, IBM, ACER, HDS SAN Storages, Cisco and other spare parts for JUNIPER, EXTREEM, AXIS, SEIMONS, SYSTIMAX, AMP, AROS PELCO and more to come since we are their Accredited Service Partners (ASP).

When you call ITS, you initiate a network of support that assumes accountability for your problem. A Single Point Of Contact (SPOC) computerized dispatch system puts you in contact with highly qualified technical support engineers obtainable around the clock and a multitude of well-trained local and remote specialists. Immediately an engineer is assigned to your call and receives notification of the problem, the customer contact details and any unique circumstances about your situation. The service order is tackle from reporting until resolution, together with built-in escalation procedures to monitor the progress of our service at your site. We offer a managed maintenance approach to service for the equipment, increasing the availability and productivity of your systems.

Through ITS Infrastructure services you gain access to the largest and most efficient network all over the Kingdom. With an on-line computerized logistics system our engineers have immediate access to spare parts inventory kingdom wide. Escalation / Alerts procedures are well established with ITS support organization hierarchy. We have our ITS internal mechanism to measures periodically our engineer’s performance and customer satisfaction .