Businesses are looking for an extended arm for maximum ROI with minimal downtime and highest quality of services and this can happen by getting into: IT Managed Services. ACS has been providing many clients with IT hardware and software and remotely supporting them to give them a peace of mind. Peace of mind means freeing the client from the complexity of IT management and focusing more on the core business.
As a pioneer and leader in the Infrastructure Management space, ACS has spent more than two decades investing in a focused 24×7 operations organization run by experienced resources and best in class tools and ITIL based processes and methodologies. This is today being delivered by a team of 340+ highly focused end user & infrastructure specialists. We believe that our experience in execution, supported by cost efficient and agile operations model places us in a superior position to deliver the services.
ACS approach while building the Managed Services solution is to not just be a vendor, but rather, a partner in Customer’s journey towards succession. The team focus to resolve root causes of problems and prioritize solving them as per the requirement. Hand in hand with Customer, ACS will define the critical factors that will make the engagement a success
We customize our solution based on Customer requirement, their goals and business objectives
Service Desk – Desk side Support – IMAC Support – Field Support Management Hardware Break fix -Asset Management -Peripherals Support
Database Management- Application Management
NOC – Enterprise Network support – Network Optimization – Datacentre Management – Operating system management – Hardware Break fix -Patching
Physical Security Management – Maintenance and services of work facilities – CCTV Management
SOC – Security Management – Vulnerability Management
Backup Management – Storage Management
Core Business Application Support
ACS Managed Services approach is based on ITIL framework, for any new Customer on boarding the below mentioned framework approach applied to ensure successful journey right from the inception of the project.
Country’s largest Islamic Bank with wide presence and +15K users across KSA
NTG Building- King Abdul Aziz Road – Al Wazarat
Riyadh 12622 – 3813
Kingdom of Saudi Arabia
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