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IT Operations

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Managed Services Model

Peace of Mind

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Businesses are looking for an extended arm for maximum ROI with minimal downtime and highest quality of services and this can happen by getting into: IT Managed Services. ACS has been providing many clients with IT hardware and software and remotely supporting them to give them a peace of mind. Peace of mind means freeing the client from the complexity of IT management and focusing more on the core business.

As a pioneer and leader in the Infrastructure Management space, ACS has spent more than two decades investing in a focused 24×7 operations organization run by experienced resources and best in class tools and ITIL based processes and methodologies. This is today being delivered by a team of 340+ highly focused end user & infrastructure specialists. We believe that our experience in execution, supported by cost efficient and agile operations model places us in a superior position to deliver the services.

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ACS approach while building the Managed Services solution is to not just be a vendor, but rather, a partner in Customer’s journey towards succession. The team focus to resolve root causes of problems and prioritize solving them as per the requirement. Hand in hand with Customer, ACS will define the critical factors that will make the engagement a success

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Apps supported” use_bg_overlay=”on” bg_overlay_color=”rgba(241,241,241,0.61)” use_text_overlay=”on” text_overlay_color=”#003a7c” _builder_version=”4.17.1″ _module_preset=”default” background_image=”https://www.acs.com.sa/wp-content/uploads/2022/02/360_F_444686151_PqusvBeHbcTt2fNZlOTPYqZ1yckQpXP8.jpg” background_enable_image=”on” child_filter_saturate=”64%” child_filter_invert=”8%” child_mix_blend_mode=”darken” global_colors_info=”{}” sticky_transition=”on”][/et_pb_slide][et_pb_slide heading=”ISO Certified (20000 and 27001)” image=”https://www.acs.com.sa/wp-content/uploads/2022/04/iso3.png” use_text_overlay=”on” text_border_radius=”5px” _builder_version=”4.17.1″ _module_preset=”default” background_color=”#f1f1f1″ background_enable_color=”on” hover_enabled=”0″ border_radii_image=”on|50px|50px|50px|50px” global_colors_info=”{}” sticky_transition=”on” sticky_enabled=”0″][/et_pb_slide][et_pb_slide heading=”>98% SLA Achivement ” 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Support Engineer” use_bg_overlay=”on” bg_overlay_color=”rgba(241,241,241,0.65)” use_text_overlay=”on” text_overlay_color=”#003a7c” _builder_version=”4.17.1″ _module_preset=”default” background_image=”https://www.acs.com.sa/wp-content/uploads/2020/06/Facilities-Management-scaled.jpg” background_enable_image=”on” child_filter_hue_rotate=”67deg” child_filter_saturate=”55%” child_filter_brightness=”83%” global_colors_info=”{}” sticky_transition=”on”][/et_pb_slide][/et_pb_slider][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Copy to the page” _builder_version=”4.17.1″ background_image=”https://www.acs.com.sa/wp-content/uploads/2021/12/61a8799e53d81.jpg” parallax=”on” custom_margin=”|5%||” custom_padding=”0px|0|0px|0px|false|false” border_radii=”||26vw|26vw|” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_fullwidth_header title=”More than 10 years into Managed services business ” subhead=”Our High value & Low Risk Managed Services enable to run an efficient IT environment and give peace of mind to focus on core business” button_one_text=”Get Started” button_one_url=”https://www.acs.com.sa/contact/” _builder_version=”4.17.1″ title_level=”h2″ title_font=”Share Tech||||||||” title_font_size=”48px” title_line_height=”1.2em” content_font=”Open Sans||||||||” content_font_size=”18px” content_line_height=”1.8em” subhead_font=”||||||||” background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_direction=”140deg” background_color_gradient_stops=”rgba(0,72,114,0.9) 0%|#120042 100%” background_color_gradient_start=”rgba(0,72,114,0.9)” background_color_gradient_end=”#120042″ parallax=”on” parallax_method=”on” custom_button_one=”on” button_one_text_size=”15px” button_one_bg_color=”#0C71C3″ button_one_border_width=”10px” button_one_border_color=”RGBA(255,255,255,0)” button_one_border_radius=”100px” button_one_letter_spacing=”5px” button_one_font=”Open Sans|700||on|||||” 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Managed Services portfolio 

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We customize our solution based on Customer requirement, their goals and business objectives

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Service Desk – Desk side Support – IMAC Support – Field Support Management  Hardware Break fix -Asset Management -Peripherals Support

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Database Management- Application Management

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NOC – Enterprise Network support – Network Optimization – Datacentre Management – Operating system management – Hardware Break fix -Patching

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Physical Security Management – Maintenance and services of work facilities – CCTV Management

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SOC – Security Management – Vulnerability Management

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Backup Management – Storage Management

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Core Business Application Support

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Managed Services Approach 

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ACS Managed Services approach is based on ITIL framework, for any new Customer on boarding the below mentioned framework approach applied to ensure successful journey right from the inception of the project.

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  • Due diligence
  • Understand scope of work
  • Review current challenge
  • Identify Process gaps and opportunities areas
  • Identify risk items
  • Baseline current SLA’s & KPI’s

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  • Design service to meet business goals and objectives of the Customer
  • Scalable and Customer focused
  • Operating Model
  • Process Flow
  • Organization Structure

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  • Transition Management
  • Highlight and address identified Risks
  • Adapt as per Customer requirement and timelines
  • Cost effective
  • Seamless Hand Over To Support (HOTS)

 

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  • Target Operating Model
  • Team structure
  • Execute Process flow
  • SLA’s & KPI’s management
  • Build and Develop KEDB
  • Identify CSI
  • Program Governance

 

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  • Problem Management
  • Continual Service Improvements
  • Transformation Roadmap
  • Automation (RPAs, BOTS, etc.) Analytics & Dashboard
  • Left shift

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Managed Services Case study

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Country’s largest Islamic Bank with wide presence and +15K users across KSA

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Latest News

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ACS welcomes candidates who are team plyers, flexible and adaptive to change, self-motivated, effective communicator innovative and creative

 

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Success Partners

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NTG Building- King Abdul Aziz Road – Al Wazarat
Riyadh 12622 – 3813
Kingdom of Saudi Arabia

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IT-Business Community

 

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